RETURN POLICY

Return Policy
Our return policy is 14 days from date of purchase. Unfortunately, we cannot refund or exchange any merchandise after 14 days. To be eligible for a return, your item must be unused and in the same condition that it was received. It must also be in the original packaging along with the hangtag intact.  Please  send us an email at customerservice@heroinesport.com to notify us that you are intending to return an item before actually returning the item. To complete your return, we require a receipt or proof of purchase. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for return or exchange and will be returned to the purchaser.
Any promotional merchandise received by the completion of terms and/or dollars spent will be charged the promotional merchandise's full retail value to the purchaser should the items allowing redemption eligibility be returned…so if you buy something and it allows you to get something for "free"  because of the amount you spent and then you return the purchased items we will charge you for the promotional item unless it is returned with the purchased merchandise.
 
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.  
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
customerservice@heroinesport.com
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at  customerservice@heroinesport.com and send your item to: 34 East 39th St. 2A, NY, NY, 10016 with instructions for the exchange.
 
Shipping
To return your product, send it to:
HEROINE SPORT
34 East 39th Street #2A
New York, NY, 10016
212.675.7575
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.