SHIPPING

Domestic (Within USA - Excludes Alaska, Hawai'i, and Territories):

Ground: 4-7 Business Days
Express: 2-3 Business Days
Standard Overnight: 1 Business Days

Free Shipping For Domestic Orders $150+ only.

International:

Standard: 7-15 Business days
Shipping cost will be calculated at checkout.

Heroine Sport Package Protection:

Damaged, lost, or stolen orders? Heroine Sport now offers package protection to give our customers the best possible delivery experience. If you have added Heroine Sport Package Protection to your order, you can submit a claim at customerservice@heroinesport.com with your order number and we will promptly work with you to resolve your issue through a refund or replacement order.

If your order contains Heroine Sport Package Protection, feel free to contact us about:

  • Items that have been marked “delivered” yet you have not yet received them.

  • Items that have been damaged from transit (please submit photos with your inquiry).

  • Items that may be lost during transit.

If your order does not contain Heroine Sport Package Protection, feel free to still contact us at customerservice@heroinesport.com, but note that your order does not have 100% guaranteed package protection.

FAQs About Package Protection

  • How much does Package Protection cost?

    • Heroine Sport Package Protection costs $2.99.

  • Why is has my tracking number not updated yet?

    • Our warehouse works efficiently to organize and prepare you orders so they are swiftly and smoothly to your doorstep. If your tracking says “label created” but has not been entered in the mailing system yet, that means we’re getting it ready! Please allow 24-72 hours for tracking to update within the mailing system.

  • How does Package Protection work?

    • If your package ends up being lost, damaged, or stolen, our support team ensures that your order gets replaced or refunded. Claims must be approved before refunds or reimbursements are given.

  • Does Package Protection cover returns?

    • Heroine Sport Package Protection only covers issues that may arise through shipping and transit, such as being lost, stolen, or damaged. Please refer to our Return Policy instead for information about returns.