RETURN POLICY [1.0]
*PLEASE NOTE, DUE TO COVID-19, THERE MAY BE SOME SHIPPING DELAYS & WE ARE MINDFUL OF THAT. PLEASE EMAIL CUSTOMERSERVICE@HEROINESPORT.COM IF YOU HAVE ANY QUESTIONS ABOUT RETURNS OR EXCHANGES DURING THIS TIME*
Our return policy is 14 days from date of receival of goods. Unfortunately, we cannot refund or exchange any merchandise after 14 days. To be eligible for a return, your item must be unused and in the same condition that it was received. It must also be in the original packaging along with the hangtag intact.
Please send us an email at firstname.lastname@example.org, with the email title of RETURN: your order number, to notify us that you are intending to return an item before actually returning the item. To complete your return, we require a proof of purchase or the order confirmation form (the first email you've received from us). Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for return or exchange and will be returned to the purchaser.
Any promotional merchandise received by the completion of terms and/or dollars spent will be charged the promotional merchandise's full retail value to the purchaser should the items allowing redemption eligibility be returned…so if you buy something and it allows you to get something for "free" because of the amount you spent and then you return the purchased items we will charge you for the promotional item unless it is returned with the purchased merchandise.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items OR ITEMS PURCHASED WITH A DISCOUNT
Sale products or products purchased using a discount code are considered final sale & may be returned for store credit or exchange only
Exchanges (if applicable)
We treat exchanges as new orders. You will be charged for the new item using your selected payment method during the Exchange request process. Return the original item within 14 days from when it was received, in its original condition, for a full refund.
To return your product, please send it to:
677 BLUE OAK AVE
NEWBURY PARK CA 91320
NEWBURY PARK CA 91320
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.